Trouble-Shooting the Music on PresbyCan Daily Devotionals
If You Want To Prevent The Music From Playing With The Devotional
- If you hear the music and don't want it at all, you can switch to the No Music Version.
- If you are subscribed to the Standard Music Version, and you usually like the music but sometimes a selection plays that you don't care for, you may be able to use the music console in the Control Panel to make it stop playing by clicking on the Pause Button (two parallel bars), or you can reduce the volume or mute it by clicking on the speaker icon.
If You Want The Music To Start By Itself
- If you are subscribed to the No Music Version, you need to switch to one of our two Music Versions, which have the potential to play music.
- If you are subscribed to the Standard Music Version, but the music doesn't start when you open the e-mail, look for a small triangular "Play" button at the left of the music console in the Control Panel at the top of each devotional e-mail. Clicking on this button alternates between "Play" and "Pause" (two parallel bars).
- If the music doesn't start by itself, then you can hear it by clicking on the "Today's Music" link in the Control Panel, and the music will play in another window while you read your e-mail.
- It may be that your e-mail reader is not capable of playing music. If you can get the music by clicking on the "Today's Music" link in the Control Panel, you could try activating an account with Google Mail, Yahoo Mail, or Hotmail. You would be able to hear the music with that.
If You Want To Hear The Music But Can't
- The question, "Why can't I hear the music?" is the single most common query we get, and one of the most difficult areas to advise about, since it is impossible to be a computer guru by long distance. The easiest recommendation is that you consult someone locally who is familiar with the operation of computers.
- External content in e-mails, such as images and music files in MP3 format, is considered a safety and security issue by anti-spam programs, anti-virus programs, and many e-mail programs, because when this external content is downloaded, it can send information to spammers, such as confirming that your e-mail address is valid. These programs can prevent sound from playing in your e-mails, even though the sound comes through on your browser. Some who have installed Norton programs have noticed that the sound quit playing in their e-mails. Those with free AVG virus protection have noticed that there is a one-line message at the top of the screen that asks if they wish to download pictures with the message. When they click on "yes", the music starts. Windows Live Mail blocks such external content by default, but if you explore the safety and security options under "Junk", you may find a way to unblock images and other external content like music.
- Many programs can change your sound characteristics without your realizing what they are doing. Think back to any changes you have recently made to your computer, or new programs that you have installed. For example, an MP3 player, a game program, or a sound recorder can completely mess up your media player. One of the best ways to correct the problem is to reinstall your media player. You can download the latest version of Windows Media Player or Apple QuickTime.
- One way to analyze the problem is to click on the "Today's Music" link in the Control Panel at the top of each devotional e-mail. If you cannot hear the music, then the trouble is with your computer. You should open your computer's control panel (using the "Start" button on a PC) and search for sound, audio devices, and volume control. Make sure that mute is not selected and that your volume is high enough. The volume can be turned off without your realizing it. Sometimes just scouting around in your audio controls will inexplicably start everything to play!
- If the music does play when you click on the "Today's Music" link in the Control Panel at the top of each devotional e-mail, that is the usually the easiest way to get the music to play while you read your devotional.
- If you cannot hear the music when your browser is pointed to a page where you know that music files should be playing, it may be that your browser requires an additional plugin to play MP3 files. Updating that plugin may solve the problem. Or your browser may be outdated and you need to update it. Or you could switch to a different browser. If another browser works, then the problem is with the browser, not with your computer. Here are some download suggestions for updating or switching browsers: Internet Explorer for Windows -- Firefox for Windows -- Firefox for Mac -- Chrome for Windows: -- Chrome for Mac -- Apple Safari for Windows and Mac