The question, "Why can't I hear the music?" is the single most common query we get, and one of the most difficult areas to advise about, since it is impossible to be a computer guru by long distance. If none of the suggestions below work for you, the easiest recommendation is that you consult someone locally who is familiar with the operation of computers.
If you can hear the music in your browser, but not in your email - The trouble is with your email app. The solution is to click on the "Listen to This Devotional" link or the "Listen to the Music" link in the pink box. The online version of the email will open in your browser and you can start the music there while you read the devotional or listen to the devotional being read. External content in emails, such as images and music files in MP3 format, is considered a safety and security issue by anti-spam programs, anti-virus programs, and many email programs, because when this external content is downloaded, it can send information to spammers, such as confirming that your email address is valid. These programs can prevent sound from playing in your emails, even though the sound comes through on your browser.
If you can't hear the music even in your browser - The trouble is with your computer. You should open your computer's control panel and search for sound, audio devices, and volume control. Make sure that mute is not selected and that your volume is high enough. The volume can be turned off without your realizing it. Sometimes just scouting around in your audio controls will inexplicably start everything to play! Many programs can mute your sound or lower the volume without your realizing what they are doing. Think back to any changes you have recently made to your computer, or new programs that you have installed. You may have to search Google for advice on reinstalling your media player.
If you cannot hear the music when your browser is pointed to a page where you know that music files should be playing, it may be that your browser requires an additional plugin to play MP3 files. Updating that plugin may solve the problem. Or your browser may be outdated and you need to update it. Or you could switch to a different browser. If another browser works, then the problem is with the browser, not with your computer. Here are some download suggestions for updating or switching browsers: Firefox for Windows -- Firefox for Mac -- Chrome for Windows: -- Chrome for Mac -- Apple Safari for Windows and Mac